Grand Jatra Hotel Balikpapan: Frequently Asked Questions

Located right in Balikpapan Super Block with easy access to the most happening entertainment area in Balikpapan such as H.O.B bar & resto, Embassy Night Club, BSB karaoke, & Blend Wine & Co.

Grand Jatra Hotel Balikpapan is located at Jalan Jenderal Sudirman No. 47, Balikpapan Superblock, Balikpapan, East Kalimantan, Indonesia.

The hotel is connected to the Balikpapan Superblock shopping area, providing convenient access to shopping and entertainment.

The hotel's strategic location makes it a convenient choice for business travelers visiting Balikpapan.

Guests can ask our Front Office team for information and recommendations about popular attractions in Balikpapan.

Guests can book directly through our official website, contact our reservation team, or use their preferred online travel agent.

Visit our official website to check room availability and explore the latest accommodation offers.

For reservations and further information, please contact us at +62 822-5310-0478.

Room availability depends on the selected dates, room category, and occupancy. Please contact our reservation team for assistance.

A booking confirmation will be provided after the reservation has been successfully processed according to the selected booking channel.

Reservation changes are subject to the applicable booking terms and room availability. Please contact the original booking channel or our reservation team.

Cancellation policies may vary depending on the room rate and booking channel. Please check the terms stated in your reservation confirmation.

Special requests such as room preferences, additional amenities, or special arrangements can be submitted during booking and are subject to availability.

Our standard check-in time is 2:00 PM. Early check-in requests are subject to room availability.

Our standard check-out time is 12:00 PM. Late check-out requests are subject to availability and applicable charges.

Guests who arrive earlier than the standard check-in time may request early check-in. This service is subject to room availability and hotel policy.

Late check-out can be requested through the Front Office team and is subject to availability and additional charges.

Guests are required to present valid identification during check-in. Additional documents may be requested according to hotel policy.

Guests may contact our Front Office team for assistance with luggage storage before check-in or after check-out.

Grand Jatra Hotel Balikpapan offers several room categories, including Superior, Executive, Deluxe, Business Suite, Junior Suite, and Executive Suite.

Guest rooms are equipped with amenities designed for comfort and convenience, including air conditioning, television, minibar, safety deposit box, and Wi-Fi.

Room sizes vary depending on the selected category, with spacious accommodation options for both business and leisure travelers.

Guests who require connecting rooms may submit a request when making a reservation. Availability is subject to confirmation by the hotel.

Extra bed requests can be made through our reservation team. Availability and additional charges depend on the room category and hotel policy.

Guests may request a non-smoking room when making a reservation. Room allocation is subject to availability.

Room views may vary depending on the room category and location. Guests may submit their preferred view request when booking.

Guests can enjoy our Sky Pool during their stay. Please contact the hotel team for the latest operating hours and pool guidelines.

Guests can maintain their fitness routine at Japonica Fitness Centre. Please check with the hotel team for operating hours and access information.

Japonica Spa offers relaxation and wellness treatments. Guests are encouraged to contact the spa team for treatment information and reservations.

Wi-Fi access is available for guests. Please contact the Front Office team if you need assistance connecting to the hotel network.

Laundry services are available for guests who require garment cleaning during their stay. Please contact our team for service details and charges.

Guests can contact the hotel team to inquire about available in-room dining options and service hours.

Parking facilities are available for hotel guests. Please follow the parking guidance provided by the hotel and building BSB Area.

Bellagio Restaurant offers a selection of dining options for hotel guests and visitors.

Breakfast is available at Bellagio Restaurant. Inclusion and applicable charges depend on the selected room package.

Guests can enjoy the lounge experience at J Cuvee Lounge. Please contact the hotel for current operating hours and offerings.

Grand Jatra Hotel Balikpapan provides meeting and event facilities, including Le Grande Ballroom, suitable for various business and social occasions.

For meeting packages, event arrangements, and special requests, please contact our Sales team for further information and customized offers.